If you want to move your credit union staff into a cross-selling environment, these two DVDs, The Communication Game and Knowing Enough to Suggest, are perfect starter training sessions! Nicolette has trained hundreds of credit union staff members in cross-selling and these two DVDs were filmed live in front of credit union audiences.
In The Communication Game, your staff will first learn how to build member business with improved communications skills. Then, Knowing Enough to Suggest is the next step to introduce selling skills in a way to make it easy and fun. Both DVDs are only 30 minutes in length and training guides are included with exercises for your staff to walk through.
To build more profitable member relationships, these videos are a great way of introducing your staff to cross-selling loans, checking and other services.
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